Frequent Asked Questions
Shipping Information
Once your order has been shipped, you'll get an email containing order details. To track your shipment, click the link in the email. Alternatively, visit https://urbanloci.in/ and select the "Track Your Order" link in the upper right corner. You can log in or enter your order details to access tracking information.
For all our delivered orders, there is proof of delivery with signatures from the recipient. If you haven't received your shipment, please inquire with family members, neighbours, security, the mailroom, reception, or anyone who might have accepted the order on your behalf. Alternatively, you can contact us at contact@urbanloci.in .
We often source items from different vendors nationwide, and sometimes they need to be transported from distant parts of your city or nearby areas. In these situations, the item is first shipped from the vendor to our warehouse and then to you. We provide regular email updates to keep you informed about the status of your order and where your item is in the shipping process.
Payment
(a) You can cancel your orders for products, either partially or fully, before we issue and process the invoice for those products. Once the invoice is processed and issued, orders cannot be cancelled.
(b) If you change your mind about a specific product order, you can cancel it by referring to the unique tracking identity number (which helps you track the delivery status) provided by us. Simply send an email to support@urbanloci.in to request the cancellation.
(c) If we receive the cancellation request before issuing and processing the invoice, we will cancel the order and initiate the product refund within 5 business days from receiving your cancellation request. The refunded amount will be returned to you through the same payment method you used for the purchase, and you can use it for future purchases. Refunds are subject to the policies and charges of your bank or financial institution.
We employ SSL encryption on our website to safeguard the exchange of sensitive information between your browser and our servers. Look for "https" in the URL (e.g., https://urbanloci.in/ ) as an indication of SSL usage.
Your information is securely encrypted on our servers, and we do not disclose it to any third party. We use your personal details solely for order-related communication, product delivery, and sending any opted-for communications.
Orders & Returns
No, you will have to be a registered user to place an order on Urban Loci website.
Currently, Urban Loci only delivers items within India. Nevertheless, you can buy gifts for your loved ones in India from any part of the world using your Indian-issued credit or debit cards. Please make sure that the Shipping Address is within India.
Your purchase will be charged under the company name ' Morpheuspace Furniture Pvt. Ltd.'.
a. Once you have selected the item that you wish to purchase, click on "Add to Cart".
b. After selecting the item you want to buy, click "Add to Cart."
c. Proceed to checkout by clicking the Checkout button.
d. On the "Order Summary Page," review your order. You can also apply for a coupon in the "Have a Coupon" box.
e. When ready, update your address.
f. If you're a registered user, log in using your mobile number or email, followed by the OTP.
g. After logging in, confirm the "Shipping Address" and click "Proceed to pay."
h. Choose your preferred payment method and click "Proceed to Pay Securely."
i. Once the order is confirmed, you'll receive a confirmation email with the Order Number.
Urban Loci provides a diverse range of payment options to cater to various needs, ensuring maximum flexibility. The following payment methods are currently available:
o Internet Banking
o Credit Cards: Visa, Mastercard, American Express, and Diners.
o Debit Cards: Issued by all major banks in India.
o Google Pay and UPI.
o Net Banking
o Online Wallets.